Subject to these terms, we offer exchanges on the purchase of goods but not on the provision of services. Our exchange period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible to return an item for either store credit or an exchange for another item of equal or lesser value, it must be unused and in the same condition that you received it. To complete your exchange, we require a receipt or proof of purchase.

Where items have been made or personalized for you, they are not eligible for exchange or store credit unless they are defective. Please be sure to confirm all items prior to purchasing.

If you need to exchange an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once it is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange and will process your exchange within seven business days after the item is confirmed to be in reasonable condition.

When you are sending back items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive store credit, other than for a faulty item, the cost of return shipping will be deducted from your credit.